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Non-emergency Police

Phone: 101

Website: Thames Valley Police 


National Health Service

Phone: 111



Buckinghamshire Fire & Rescue Service

Phone: 01296 744400

Website: Buckinghamshire Fire & Rescue Service ( 


Oxfordshire Fire and Rescue Service

Phone: 01865 898649

Website: Fire and Rescue Service | Oxfordshire


Royal Berkshire Fire and Rescue Service

Phone: 01189 452888

Website: Royal Berkshire Fire and Rescue Service (


DirectGov: Preparing for emergencies:


Contact your Local Council: find your local council.


Buckinghamshire Council

Phone: 01296 395000

Website: Buckinghamshire Council


Milton Keynes City Council

Phone: 01908 691691

Website: Milton Keynes City Council


Oxfordshire County Council

Phone: 01865 792422

Website: Oxfordshire County Council


Cherwell District Council

Phone: 01295 227001

Website: Cherwell District Council


Oxford City Council

Phone: 01865 249811

Website: Oxford City Council


South Oxfordshire District Council

Phone: 01235 422422

Website: South Oxfordshire District Council


Vale of Whitehorse District Council

Phone: 01235 422422

Website: Vale of Whitehorse District Council


West Oxfordshire District Council

Phone: 01993 861020

Website: West Oxfordshire District Council


Bracknell Forest Council

Phone: 01344 352000

Website: Bracknell Forest Council


Reading Borough Council

Phone: 0118 937 3787

Website: Reading Borough Council


Royal Borough of Windsor & Maidenhead Council

Phone: 01628 683800

Website: Royal Borough of Windsor & Maidenhead Council


Slough Borough Council

Phone: 01753 475111

Website: Slough Borough Council


West Berkshire Council

Phone: 01635 551111

Website: West Berkshire Council


Wokingham Borough Council

Phone: 0118 974 6000

Website: Wokingham Borough Council

Environment Agency, Incident Reporting:

Phone: 0800 80 70 60


Environment Agency, General Enquiries:

Phone: 03708 506 506


Met Office

Phone: 0370 900 0100

Website: Met Office


National Severe Weather Warnings

Phone: 0370 900 0100

Website: Met Office Severe Weather Warnings



Phone: 03459 88 11 88


Powercut – Reporting

Phone: 105 (national number)

Website: Powercut 105



National Gas

24-hour emergency number: 0800 111 999



Priority Services Register

More information online:

  • National documents and guidance
  • Legislation

    The Civil Contingencies Act 2004

    The Act, and accompanying regulations and non-legislative measures, will deliver a single framework for civil protection in the United Kingdom capable of meeting the challenges of the twenty-first century.

    The Act is separated into two substantive parts:

    • Part 1: focuses on local arrangements for civil protection, establishing a statutory framework of roles and responsibilities for local responders
    • Part 2: focuses on emergency powers, establishing a modern framework for the use of special legislative measures that might be necessary to deal with the effects of the most serious emergencies
  • Warning and Informing

    Duty of the Local Resilience Form

    The 2004 Civil Contingencies Act includes ‘public awareness’ and ‘warning and informing’ as two distinct legal duties for Category 1 responders – advising the public of risks before an emergency and maintaining arrangements to warn the public and keep them informed in the event of an emergency.

    Why warn and inform

    A well-informed public is better able to respond to an emergency and to minimise the impact of the emergency on the community. It is important that the information is seen as knowledge and is not meant to cause unnecessary alarm.

    Single message to the public

    Confusion would be caused if more than one organisation were to plan to warn the public about the same risk, at the same time and to the same extent. For this reason, the various organisations that make up Thames Valley’s Resilience Forum work together to produce one single message for the public and deliver it through a variety of communications channels. As with any other part of planning for emergency response, the communications approach to warn and inform the public (either directly or through the local media and social media) is a key part of our emergency plans.

    What information is needed and when?

    We also need to think carefully about what information different audiences will want, and when, in an emergency. It is important to consider for example that not everybody will have internet access or be able to receive messages which are only given out in English. The timing of information is also critical. People need to be given warning before an incident and then information, advice, and guidance during and after the incident.

    Warning methods

    The methods available to deliver urgent information to members of the public are extremely varied. Some warning methods include:

    • Mobilising emergency services crews to go out on foot and knock on doors
    • Media announcements (typically radio and television)
    • Automated telephone/fax/email/text messages to subscribers
    • Loudhailer or other amplified messages from car or helicopter
    • Electronic/variable message boards (similar to those used on motorways)
    • PA announcements in public buildings, for example shopping centres, sports venues, transport systems
    • Social media

    Working with the media

    In times of civil emergency, the media plays a critical role, broadcasting fact-based information which will help the public to help themselves. We work closely with local and regional media to ensure the timely and accurate sharing of information.